Reservation Assistant

Mô tả công việc
1. Reservations duties: 
Receive and handle room reservation requests via phone, email, and website. 
Consult guests on room types, additional services, and promotions to optimize sales. 
Provide accurate and complete information about services, rates, and booking policies to guests. 
Check room availability and propose suitable options based on guest needs. 
Enter and update reservation details into the PMS system promptly and accurately. 
Send booking confirmations to guests and ensure all details meet their requirements. 
Coordinate with Housekeeping, Security, or another department to fulfill special guest requests. 
Monitor daily reservation status and report special cases to the management. 
Handle cancellations and modifications in accordance with resort policies. 
Assist in resolving any inquiries or complaints related to reservations. 
Keep updated with resort products, services, and room rates to provide accurate advice. 
Make other relevant booking reports. 
2. Additional Duties: 
Assist in handling complaints and disputes with discretion and professionalism. 
Monitor service quality and propose improvements to elevate the owner experience. 
Other duties assigned by the General Manager or Hospitality Manager.