Nhân viên Lễ Tân/Front Office Attendant

•  Answer incoming and outgoing calls.
•  Receive and make the reservations for guests if any.
•  Know cancellation procedures.
•  Register guests and assigns rooms. Accommodates special requests whenever possible.
•  Assist in pre-registration and assign rooms for reservations.
•  Thoroughly understand and adhere to proper credit, check- cashing, and cash handling policies and procedures.
•  Must be sales-minded. Present options and alternatives to guests and assist in making choices.
•  Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
•  Know how to use front office equipment.
•  Process guest check-out.
•  Perform cashier related functions like posting charges to guest accounts.
•  Work closely with the housekeeping department in keeping room status reports up to date and coordinate requests for maintenance and repair work.
•  Know how to handle Lost and Found items.
•  Perform cashiering tasks like bill/ invoice settlement, posting charges to the guest folio.
•  Use proper mail, package, and message handling procedures.
•  Advice guest of any messages, mail, etc. received for them.
• Communicate services and amenities of the hotel to guests.
• Respond to clients’ complaints in a timely and professional manner.
• Direct Bellman to escort guest and transport luggage to the room.
• Attend department meetings.
• Report any unusual occurrences or requests to the Front Office Manager.
•  Know all safety and emergency procedures, be aware of accident prevention policies.
•  Maintain the cleanliness and neatness of the front desk area.
•  Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
•  Update all the important information related to customer’s stay in department’s log book and hotel guest log record.
•  Other tasks assigned by FOM

• Competitive salary, commensurate with ability and experience.
• Full insurance coverage in accordance with the law (Social Insurance, Unemployment Insurance).
• Other benefits in accordance with current laws.
• Periodic salary reviews and annual promotion consideration based on performance and contributions.
• Dynamic, professional, and friendly working environment.

• Certificate in hospitality or related field
• Exprience in a similar position
• Strong communication skills and the ability to work effectively in a team.
• Good English communication skills are an advantage.
• Ability to work in shifts and adapt to a flexible rotating schedule.

Vui lòng nộp hồ sơ CV ứng tuyển trực tiếp qua bài tại đây hoặc gửi về:
Số điện thoại/Zalo: 0866 149 409 (Giờ hành chính)