Guest Service Agent

Mô tả công việc
• Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay. 
• Greet guests, guide guests to check in, check out, and answer information related to the resort's products and services. 
• Check the number of check-ins, check-outs, early check-ins and late check-outs. 
• Check and understand the number of guests who have booked rooms for the day and the following days. 
• Grasp information about customers' special requests to serve promptly. Keeps current on resort accommodations, services and area attractions. 
• Check with the housekeeping department that the room has been cleaned and ready to welcome guests. 
• Arrange rooms for guests, paying special attention to returning guests and VIP guests to have special room arrangements according to guests' habits. 
• Prepare welcome drinks to serve when guests arrive. 
• Arranges for services requested by the guest by working with other departments as appropriate. 
• Stays current with developments in the Resort and Promote the Radisson Rewards Program and provide recognition and benefits to all present members. 
• Adhering to credit control processes, processes customer credit at check-in in accordance with hotel policy. 
• Follows hotel policy on cash banks – at all times adheres to credit limits and procedures as set down by the Financial Controller. 
• Handling foreign currencies and rely on their exchange rates in order to provide foreign exchange services to guests. 
• Identifies and records special billing instruction and notifies Accounting. 
• Creates 100% guest satisfaction by providing the Yes I Can! Experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. 
• Attends any training programs as directed or requested. 
• Perform other tasks as assigned by superiors.