FO - Guest Service Agent

Hạn nộp:25/07/2026Mức lương:Thỏa thuận Thông tin cơ bản Số lượng2Nơi làm việcHuyện Phú Quốc-Kiên GiangGiờ làm việcLàm theo caLoại hìnhKhách sạn/ Khu căn hộResort/ Khu Du lịchNhà hàng/ Bar/ PubNgành nghềTiền sảnhVị tríNhân viênCập nhật18/07/2026 12:37 1. Guest Reception & AssistanceWelcome guests in a courteous, friendly, and professional manner upon arrival and departure.Assist guests with check-in and check-out procedures in accordance with hotel standards.Introduce hotel facilities and services, and support guests with requests throughout their stay.2. Administrative & Front Office OperationsRegister guests, update guest information in the Property Management System (PMS), and complete accommodation declarations in compliance with local regulations.Verify reservations, assign suitable room categories, and recommend room upgrades based on guest needs.Process payments, issue invoices, and manage guest deposits and refunds accurately.3. Information & Guest Service SupportProvide information regarding hotel facilities, promotions, activities, shuttle services, tours, and local attractions according to guest preferences.Guide guests on the use of hotel facilities and services.Assist guests in booking internal services and coordinate with relevant departments to fulfill guest requests.4. Handling Guest Requests & ComplaintsReceive and handle guest requests, feedback, and complaints promptly with a positive and professional attitude.Escalate incidents or complex issues to the Supervisor or Manager for timely resolution.5. Communication & Interdepartmental CoordinationCoordinate closely with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest service.Conduct proper shift handovers and communicate important information accurately to maintain service continuity.6. Other DutiesParticipate in training programs to enhance professional knowledge and service skills.Maintain a professional appearance and grooming standards in accordance with hotel policies.Perform other duties as assigned by supervisors and adapt to operational requirements when necessary.